ChargeForward With Chargebacks911

The Chargeback Field Report (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay

New regulations and initiatives have brought significant changes to the chargeback process and payments in general. To measure the impact of these changes, we polled a representative cross-section of online, multi-channel, and mobile commerce merchants. The Chargeback Field Report provides their perspective on the current state of chargeback management in the card-not-present space. This free webinar will examine the results from our study to see what merchants and processors are experiencing in the current chargeback situation.

Presentations by Jarrod Wright and Shaun Bowen

The Innovation Of Fraud (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

She was interviewed by Ryan McEndarfer on the PaymentsJournal Podcast.

On this episode, Monica talks about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:

• How fraud costs as a percentage of revenue has changed over the years
• What challenges in-house fraud teams face
• What advantages loss prevention firms bring to the table
• How fraud solutions impact customer satisfaction
• What percentage of chargebacks are links to preventable merchant error
• What kind of ROI can merchants expect from a third party loss prevention solution

Beyond Mastercard Dispute Resolution (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

 

Like Visa Claims Resolution, the Mastercard Dispute Resolution Initiative (MDRI) promises to make the chargeback dispute process faster, easier, and more accurate. And Mastercard has even more changes in the pipeline. Join industry thought-leaders and learn how Mastercard’s updates to their chargeback process will affect your business.

 

Presentations by Craig McClure and Jonathan Broomfield

The Problem With Chargebacks - Monica Eaton-Cardone (Interview)

This episode is from an earlier interview with Monica Eaton Cardone the COO at Chargebacks911. In this episode Monica discusses the problem of chargebacks and how to address them.  She was interviewed by Kevin Price on The Price of Business Show.

A New Fraud Landscape (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sift

Navigating Online Fraud in the Wake of Global Disruption

In the face of COVID-19, consumer behaviors are becoming more erratic. New types of fraud are emerging, order volumes are in flux, and an increase of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

Presentations by Don Bush and Jeff Sakasegawa

Travel Chargebacks Due to COVID-19 Ai Events (Interview)

This episode is from an earlier interview with Harlan Hutson the Director of Strategic Partnerships and Brands at Chargebacks911. He was interviewed by Ritesh Gupta from Airline Information about the impact that COVID-19 has had on chargebacks.

Minimizing the impact of chargebacks is critical for airlines in the era of COVID-19. As merchants, #airlines have to be spot on with their stance considering the havoc created by the pandemic, and how best they can cope up.

More so because chargeback management is complex. For instance, each of the major card networks has its own specific set of codes. It is important to consult the #creditcard networks’ #chargeback reason codes. So airlines need to delve into various issues :

• How can travel merchants prevent disputes from happening in the first place?
• How have initiatives by card brands relieved the strain on merchants?
• What guidance can inform an airline team on what chargebacks are valid?
• How can we conserve much needed cash while meeting our obligations to customers, regulators and the payment schemes?

Surviving Coronavirus (Webinar Replay)

How to Keep Businesses Healthy During the Pandemic

The unique circumstances of the ongoing COVID-19/coronavirus pandemic are having a huge negative impact on the economy. Merchants are finding themselves deluged by order cancellations, refunds, inconsistent delivery…and worst of all, chargebacks. What business leaders do to protect their customers, their brands, and their businesses?

Presentations by Monica Eaton-Cardone, Done Bush and Craig McClure

Credit Card Chargebacks (Blogs on Tape)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Considering filing a chargeback on some credit card purchases? There's no harm in that, right? Actually, unwarranted chargebacks cause more damage than you might imagine, and your actions could have severe consequences for everyone involved — including you! Luckily, there’s a better solution.

Original Article read by Georg Turner

Monica Eaton-Cardone Featured on ITSP Magazine (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

Global Risk Technologies CIO Monica Eaton-Cardone chats with ITSPmagazine’s Selena Templeton for the Diverse IT podcast about how Generation Z will naturally expand the presence of women in technology.

This was part of ITSP Magazine.

Mastercard Chargebacks (Blogs on Tape)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Mastercard chargebacks are similar to chargebacks from other card networks, but there can be significant differences that can derail a case. This guide to understanding Mastercard's chargeback regulations can help merchants successfully prevent and dispute chargebacks stemming from Mastercard transactions.

Original Article read by Georg Turner