ChargeForward With Chargebacks911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Jumio

Trust is a two-way street: in a CNP environment, your customers must believe their information is safe and secure with you. At the same time, merchants must be able to trust that that the customer is legitimate. Is there an accurate way to verify customers’ real-world identity, and how much transactional authority they possess?

Presentations by Jarrod Wright and Dean Nicolls.

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Jane King on BoldTV.

Monica sat in with host David Grasso, along with Joshua Philipp (Sr. Investigative Reporter, Epoch Times) and Pierre Debbas (Managing Partner, Romer Debbas). The four had a brief, but spirited discussion regarding Amazon, and whether the company could become a monopoly in time.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & RevGuard.

Ben Scrancher and Jarrod Wright from Chargebacks911® are joined by RevGuard’s Walter Long for a lively discussion that covers hot-button issues and optimization tactics related to chargeback management.

You’ll learn insiders’ tricks for optimizing both your customer service and your chargeback management, as well as proprietary strategies to maximize operations and immediately improve your bottom line.

Topics include:

• Why most businesses struggle with chargeback prevention
• Diagnosing the primary sources of chargebacks
• Implementing underutilized chargeback prevention tactics
• How customer service strategies can reduce chargebacks

 

Presentations by Jarrod Wright and Walter Long

This episode is from an earlier interview with Gary Cardone the CEO at Chargebacks911.

He was interviewed by Tedd Huff on The Tedd Huff Show.

In this episode, Gary Cardone shares his journey through the losses, and triumphs in business as well as his personal life. He teaches us that by looking at problems as a blank canvas and the importance of creativity was a key to his success.

Presentations by Gary Cardone and Tedd Huff.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay

New regulations and initiatives have brought significant changes to the chargeback process and payments in general. To measure the impact of these changes, we polled a representative cross-section of online, multi-channel, and mobile commerce merchants. The Chargeback Field Report provides their perspective on the current state of chargeback management in the card-not-present space. This free webinar will examine the results from our study to see what merchants and processors are experiencing in the current chargeback situation.

Presentations by Jarrod Wright and Shaun Bowen

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

She was interviewed by Ryan McEndarfer on the PaymentsJournal Podcast.

On this episode, Monica talks about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:

• How fraud costs as a percentage of revenue has changed over the years
• What challenges in-house fraud teams face
• What advantages loss prevention firms bring to the table
• How fraud solutions impact customer satisfaction
• What percentage of chargebacks are links to preventable merchant error
• What kind of ROI can merchants expect from a third party loss prevention solution

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

 

Like Visa Claims Resolution, the Mastercard Dispute Resolution Initiative (MDRI) promises to make the chargeback dispute process faster, easier, and more accurate. And Mastercard has even more changes in the pipeline. Join industry thought-leaders and learn how Mastercard’s updates to their chargeback process will affect your business.

 

Presentations by Craig McClure and Jonathan Broomfield

This episode is from an earlier interview with Monica Eaton Cardone the COO at Chargebacks911. In this episode Monica discusses the problem of chargebacks and how to address them.  She was interviewed by Kevin Price on The Price of Business Show.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sift

Navigating Online Fraud in the Wake of Global Disruption

In the face of COVID-19, consumer behaviors are becoming more erratic. New types of fraud are emerging, order volumes are in flux, and an increase of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

Presentations by Don Bush and Jeff Sakasegawa

This episode is from an earlier interview with Harlan Hutson the Director of Strategic Partnerships and Brands at Chargebacks911. He was interviewed by Ritesh Gupta from Airline Information about the impact that COVID-19 has had on chargebacks.

Minimizing the impact of chargebacks is critical for airlines in the era of COVID-19. As merchants, #airlines have to be spot on with their stance considering the havoc created by the pandemic, and how best they can cope up.

More so because chargeback management is complex. For instance, each of the major card networks has its own specific set of codes. It is important to consult the #creditcard networks’ #chargeback reason codes. So airlines need to delve into various issues :

• How can travel merchants prevent disputes from happening in the first place?
• How have initiatives by card brands relieved the strain on merchants?
• What guidance can inform an airline team on what chargebacks are valid?
• How can we conserve much needed cash while meeting our obligations to customers, regulators and the payment schemes?