ChargeForward With Chargebacks911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade’s growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic.

• The positive and negative impacts of COVID-19
• How consumer behaviors shifted as a result of the pandemic
• Rising fraud threats: why and how merchants are fighting back
• Ways merchants can protect their business and their customers
• Proactively dealing with the surging threat of friendly fraud

Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business.

• Prevention options: Learn what chargeback prevention tools are available?
• Tool types: Understand how the different solutions help avoid chargebacks.
• Cost analysis: Learn to accurately estimate the value of prevention.
• Changing language: How the tools and language have evolved over time.

Webinar presentations by Jarrod Wright and David Pirtle

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap

Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

• How customer behavior has led to a rise in friendly fraud
• What every merchant should know about upcoming fraud challenges
• Improving chargeback win rates through machine learning
• Best practices for risk mitigation and retaining customer trust

Webinar presentations by Jarrod Wright and Matthew Vega

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Simpl Fulfillment

Topics include:

• Fulfillment personalization: facts, tips, and techniques
• Matching the service to the product for brand consistency
• Improving—and lowering—packaging costs
• How a bad fulfillment experience encourages chargebacks
• Automating communication to create a better customer experience

Webinar presentations by Jarrod Wright and Damon Routzhan

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Chargebee

The recurring billing business model is a win-win for merchants and their customers. Knowing how to leverage this business model to your advantage can mitigate liabilities, maximize your revenue stream, and extend customer lifetime value.

• Expanding your offerings with “access vs. ownership” options
• Best practices for avoiding recurring billing chargebacks
• Cultivating loyalty through convenience and cost savings
• Using personalized experiences to increase retention
• Factors that make recurring billing prone to chargebacks
• Scaling your business alongside your customers

Webinar presentations by Jarrod Wright and Mallory Walsh

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and PayKings

Are “high-risk” industries worth it? Do the potential rewards counterbalance the costs, such as higher bank fees and increased risk of chargebacks?

How banks view unique industries, and what to prepare for when selling online.
Ways standard payment processing is different in high-risk industries.
How chargebacks negatively affect your company’s reputation with banks and card processors.
What high-risk merchants may need to adjust for to work in high-risk industries.

Webinar presentations by Jarrod Wright and Josh Naaman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline Data

In this Q & A-based webinar, we solicitated your questions and concerns regarding why the popularity of NFTF transactions is growing, and how to prepare for the new demands.

Topics include:

• What “Card Not Present” Means to Banks—and Your Bottom Line
• The Often Unrecognized Power of Virtual Terminals
• Mobile vs. Stationary Equipment: Benefits and Challenges
• The Increasing Adoption of MOTO Business Models
• Understanding Online Integrations - 3rd Party Software or Shopping Carts

Webinar presentations by Jarrod Wright and Andy Roth

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Ravelin Technologies

Fraud-identifying factors aren’t universal: they can differ by business, industry—even location. That means that fraud prevention strategies can’t be considered universal, either. Enterprise clients need tailored, enterprise solutions to deal with the “curve balls” unique to each business.

Leveraging data while reacting to real-time customer behavior
Understanding the true threat of fraud and emerging tactics
Finding the synergy between criminal vs. friendly fraud
Using business data to protect the positive customer experience
How the COVID-19 pandemic has sparked a massive change in online buying behavior

Webinar presentations by Jarrod Wright and Bob McAlear

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Want to get the most out of your payments solution? A better understanding of the relationship between payments and chargebacks may allow you to mitigate risk, maximize your revenue stream, and make your sales process more efficient.

• Understanding the payments/chargeback relationship
• How preventing criminal fraud exposes other fraud sources
• Utilizing data to minimize carding attacks
• How payments can be used to help prevent chargebacks
• The COVID crisis: why it was a breeding ground for chargebacks
• What’s next: best practices for mitigating future risk

Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Airline Information

Topics include:

• Emergence of new fraud travel trends after the lockdown
• How have chargebacks, illegitimate refunds, loyalty fraud, or other trends changed or maintained?
• Challenges airlines face during the holiday season
• Raising the fraud barrier against hackers and cybercriminals
• Will BNPL work for the travel industry?
• What are some risks involved?
• How can airlines cope with chargebacks with reduced fraud teams?
• Shift in online purchase trends from web browser to mobile; has fraud trend changed as a result?
• How airlines can stay ahead of fraud amidst uncertainties

Webinar presentations by Harlan Hutson, Tan Jia Min and Christopher Staab