ChargeForward With Chargebacks911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Recurly

The recurring billing business model is a win-win for merchants and their customers. But not all subscription billing is the same: knowing how to leverage the process to your advantage can mitigate liabilities and maximize your revenue stream. In this webinar learn some expert tips how to maximize revenue while minimizing loss from churn and chargebacks.

• Best practices for avoiding recurring billing chargebacks
• Proactive vs. Reactive approaches to recurring billing
• Ways to reduce churn and drive conversions
• Factors that make recurring billing prone to chargebacks
• Simple, effective ways to retry a failed payment
• Dunning tips and insights from thousands of companies

Webinar presentations by Jarrod Wright and Alexis Carroll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vindicia

Chargebacks are the worst! They take away revenue, cause disruption in business, and cost online merchants billions every year. But chargebacks are a cost of doing business, right? WRONG! This webinar will walk through the best practices, tools and resources to create a bulletproof chargeback management strategy allowing merchants to reduce losses and maximize recovery of revenue, particularly in the growing world of subscriptions where recurring revenue rules all.

• 3 main sources of all chargebacks
• Creating a bulletproof “prevent and recover” plan
• Best practices in chargeback management
• 5 ways to increase subscriber acquisition and retention

Webinar presentations by Harlan Hutson and Trace Galloway

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Advidi

2020 has changed the online industry forever. A global pandemic tested our systems and policies, processes and procedures like never before. While more consumers are moving their shopping online allowing for higher revenues for merchants, greater volumes also mean greater risk if not managed carefully. So, what have we learned that will prepare us for 2021?

After reviewing industry data over the last six months our panel of experts will present an outline of what can be gained if we pay attention to new trends, who is thriving and why, and increasing threats from fraudsters and poor customer behavior.

• What we learned from a global pandemic; preparing your business for all scenarios
• Traffic trends and navigating a regulated industry
• Verticals that are thriving i.e., Sweeps/Nutra/Dating
• The ever-increasing issue of chargebacks
• The importance of pre-checks; don’t let your success be your downfall
• Collaborative partnerships 

Webinar presentations by Melissa Fitzsimmons and Mark Nolte

Fintalk – Audio from an earlier webinar with experts from Chargebacks911 and Fi911

The world of financial tech is changing, and the payments industry is evolving to meet new demands and new challenges. The emergence and acceptance of unique payment options and methodologies has resulted in a race to develop new products that take advantage of this shifting landscape. We take a look at how product developers must step carefully in a fluctuating industry, and look at how development in payments can be done effectively and profitably. 

• The importance of external & internal development partners 
• Understanding the evolving world of payment types & methodology 
• The increasing value of data enrichment in the payment landscape
• Critical thinking to drive product strategy and innovation

Webinar presentations by Steve Warner and Brad Dillahunty

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Jumio

Over half of businesses surveyed reported higher losses associated with account opening and account takeover than any other type of fraud. SCA and other heightened security requirements may help, but implementation can create greater challenges for banks and businesses. Is there a way to identify—and pluck—these “bad apples” before they can do serious damage?

• Overview of new account fraud, and why the risk is so great
• How fraudsters play the system, and how to lower chargeback risk
• Lowering by verifying the customer at account creation
• Ensuring SCA, AML, and KYC compliance through upfront authentication

Webinar presentations by Craig McClure and Johnson Ha

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk

eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.

• The impact of the COVID-19 crisis on eCommerce, especially fulfillment
• How “best practices” for Refund and Return Policies can prevent chargebacks
• Leveraging customer service and support from 3PL partners for merchants
• How in package touches and inserts can help enhance the customer experience
• Merchant missteps in the fulfillment process that could trigger chargebacks

Webinar presentations by Jarrod Wright and Kathryn Andrews

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Greenings
 
Unpredictable change has been a dominant theme in the workplace over the last two years. Against the backdrop of rapid transformation in the payments space, the stakes have never been higher in the fight to attract top talent. How can organizations keep pace with change while ensuring they have the team they need to stay agile and adaptable? What does tomorrow’s payment professional bring to the table?
 
In the latest episode of FINTALK, a series of live podcasts featuring conversations with the industry trailblazers and trendsetters, Steve Warner (VP of Business Development, Fi911) sat down with Andrew Greening (Managing Partner - Board & Non-Executive Director Practice, Greenings). Over the course of their fascinating conversation, the two traded opinions and insights regarding the latest trends in hiring and retaining top talent in the payments space.
 
What was the ultimate impact of Covid-19 on culture, acquisition, and what candidates expect from employers? How are short-term cost savings strangling growth and hindering talent retention? What unique challenges present themselves in markets on either side of the Atlantic? Steve and Andrew answered all these questions and more!

Webinar presentations by Steve Warner and Andrew Greening

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Soar Payments

In the eCommerce world, offering consumers payment options beyond payment cards can deliver substantial benefits, including lower processing costs and a decreased risk of chargebacks. For high-risk accounts, alternative payments can also offer fewer restrictions, along with a higher likelihood of approval.

• Overview of the most common alternative payment methods: eCheck, ACH, Bitcoin, and more
• How alternate payments can be a lifeline for high risk merchants - especially those having chargeback/merchant account trouble.
• The challenges of opening a new merchant account after one has been terminated
• Using alternative payments to lower chargebacks ... even if you’re in a high risk space

Webinar presentations by Jarrod Wright and Scott Hawksworth

Webinar Replay – Chargebacks911 has compiled the best information shared over three days into a single, easy to digest recording. We had experts from Microsoft, Paysafe, and Payometry join our team in presenting the most comprehensive chargeback education to date. Here are the highlights from three different sessions!

• Overcoming chargeback challenges of recurring billing
• Fallout from the Covid-19 pandemic recovery and growth
• Fraud prevention that leads to chargeback prevention

Brought to you by Chargebacks911, the world’s foremost experts in chargeback management, Chargeback University was designed exclusively for merchants. Delivering the most comprehensive chargeback management information available today, along with industry tips you won’t find anywhere else. If you have any questions about the information included in these webinars, please let us know. 

Authorization fraud and card testing have significant impacts on financial institutions, their merchants, and even consumers. Prevention tools are available, but can too easily lead to a surge in false declines. So what’s the best way to approach authorization fraud? How is card-testing contributing to the problem? Working together, can FIs and merchants find a solution for detecting, preventing, and eliminating this expensive and exasperating problem?

 

Will Blay
Senior Program Manager at Microsoft

Scott McLaughlin
Vice President of Integrated Payments at Keybank

Harlan Hutson
Director of Strategic Partnerships and Brands for Chargebacks911