ChargeForward With Chargebacks911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline

Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options.

• What alternative payment methods exist, and which work best?
• Do payment options lead to conversion… or churn?
• Will more options mean confusing clutter on checkout pages?
• Do all alternative payments companies work the same?

Webinar presentations by Justin Clements and Colin Driscoll

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder’s bank. This large and growing threat can be crippling to businesses.

Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being returned to the business weeks or months later.  

In this webinar, we explain the chargeback threat and look at factors that can make chargeback accounting a headache. We’ll also cover ways accountants can make working with chargebacks a little easier.  

• Determine why chargeback accounting practices must be dynamic
• Give examples of how strict chargeback time frames complicate accounting
• List tips for building your chargeback accounting strategies
• Identify experts’ “must-have” tools for effective chargeback accounting
• Recognize the importance of reporting, dispute analytics, and diagnostics

Webinar presentation by Jarrod Wright

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FiveBy

Retail fraud and chargebacks have always been a threat, but the rise of eCommerce has compounded that danger on a global scale. Events from around the world can cause ripple effects that impact merchants on a local level. The war in the Ukraine, for example, has forced fraudsters in Russia and Ukraine to change their payout methods and go to greater lengths to disguise their geolocation. That increases the risk of fraud for merchants everywhere.

In this webinar, we talk about:

• The latest trends and patterns in global fraud
• How innovative cybercriminals are changing the face of fraud
• The impact of global events on the fraud landscape
• Steps merchants can take to prevent becoming victims

Webinar presentations by Jarrod Wright and John Solheim

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI?

In this webinar, we talk about:

• The role of AI and machine learning in representment automation
• Short- and long-term impacts of automation
• Pros and cons of fully manual vs. fully automated processes
• Costs, fines, and hidden fees of automating representment
• Downstream effects of automation (including 2nd chargebacks)

Webinar presentations by Jarrod Wright and Harlan Hutson.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360

Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats they are seeing just over the horizon?

Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.

• Rising fraud threats: Where and how merchants are getting hit
• Ongoing shifts in consumer shopping behaviors
• How technology is changing fraud and fraud-fighting

Webinar presentations by Jarrod Wright, David Pirtle and Lauren Freedman

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone

The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location.

• Cost vs. benefits of localization in an expanded market
• The ins and outs of dynamic currency conversion
• Tips for optimizing the purchase funnel at a country level
• How to limit customer “surprises” … and chargebacks
• Regulations to keep in mind when entering a new market

Webinar presentations by Jarrod Wright and Stefan Cenusa

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway.

The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue.

• Why digital wallets are a great defense against chargebacks.
• How the right approach to data collection can lower your payment costs.
• Why yearly subscriptions are a great value…until they’re not.
• Why your return process should be as easy as your payment process.
• What to do if you get fired by your payment solution provider.

Webinar presentations by Jarrod Wright and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk

Fulfillment and delivery are not only essential parts of building your brand, they’re also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks.

• Creative ways to prioritize branding through the unboxing experience
• How custom packaging can help lower post-transaction fraud
• Strategic tips for delivering the same products in different ways
• The importance of engaging customers at every touch point
• Why subscription billing presents unique chargeback risks

Webinar presentations by Jarrod Wright and Bea Tanese

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard.

Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more.

• Overview of the upcoming changes (effective July 2022)
• Scope of the initiative (Global vs. Regional)
• Trends from early implementation with existing solutions
• Adoption Rate and success factors of issuer & merchant collaboration
• Fraud vs. non-fraud, card-present vs. non-card-present
• Regional differences that may impact adoption rates

Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta

As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself.

• The reason fraud prevention tactics have led to a surge in false declines
• Why stricter filters are useless against post-transactional fraud
• Why chargebacks cost more than most merchants think
• Hints for stopping fraud without declining legitimate transactions

Webinar presentations by Jarrod Wright and Matt Haroldson