ChargeForward With Chargebacks911

Dealing with Curveballs: Customizing Your Fraud Solution to Expect the Unexpected (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Ravelin Technologies

Fraud-identifying factors aren’t universal: they can differ by business, industry—even location. That means that fraud prevention strategies can’t be considered universal, either. Enterprise clients need tailored, enterprise solutions to deal with the “curve balls” unique to each business.

Leveraging data while reacting to real-time customer behavior
Understanding the true threat of fraud and emerging tactics
Finding the synergy between criminal vs. friendly fraud
Using business data to protect the positive customer experience
How the COVID-19 pandemic has sparked a massive change in online buying behavior

Webinar presentations by Jarrod Wright and Bob McAlear

Payment Optimization Tricks: Using Payments to Help Reduce Disputes … Like Magic (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Want to get the most out of your payments solution? A better understanding of the relationship between payments and chargebacks may allow you to mitigate risk, maximize your revenue stream, and make your sales process more efficient.

• Understanding the payments/chargeback relationship
• How preventing criminal fraud exposes other fraud sources
• Utilizing data to minimize carding attacks
• How payments can be used to help prevent chargebacks
• The COVID crisis: why it was a breeding ground for chargebacks
• What’s next: best practices for mitigating future risk

Webinar presentations by Jarrod Wright and Kimberly Miller

Airline & Travel Industry Chargebacks: Global Survey Results (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Airline Information

Topics include:

• Emergence of new fraud travel trends after the lockdown
• How have chargebacks, illegitimate refunds, loyalty fraud, or other trends changed or maintained?
• Challenges airlines face during the holiday season
• Raising the fraud barrier against hackers and cybercriminals
• Will BNPL work for the travel industry?
• What are some risks involved?
• How can airlines cope with chargebacks with reduced fraud teams?
• Shift in online purchase trends from web browser to mobile; has fraud trend changed as a result?
• How airlines can stay ahead of fraud amidst uncertainties

Webinar presentations by Harlan Hutson, Tan Jia Min and Christopher Staab

Optimizing the Impact of Recurring Billing (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Recurly

The recurring billing business model is a win-win for merchants and their customers. But not all subscription billing is the same: knowing how to leverage the process to your advantage can mitigate liabilities and maximize your revenue stream. In this webinar learn some expert tips how to maximize revenue while minimizing loss from churn and chargebacks.

• Best practices for avoiding recurring billing chargebacks
• Proactive vs. Reactive approaches to recurring billing
• Ways to reduce churn and drive conversions
• Factors that make recurring billing prone to chargebacks
• Simple, effective ways to retry a failed payment
• Dunning tips and insights from thousands of companies

Webinar presentations by Jarrod Wright and Alexis Carroll

A Bulletproof Chargeback Management Strategy (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vindicia

Chargebacks are the worst! They take away revenue, cause disruption in business, and cost online merchants billions every year. But chargebacks are a cost of doing business, right? WRONG! This webinar will walk through the best practices, tools and resources to create a bulletproof chargeback management strategy allowing merchants to reduce losses and maximize recovery of revenue, particularly in the growing world of subscriptions where recurring revenue rules all.

• 3 main sources of all chargebacks
• Creating a bulletproof “prevent and recover” plan
• Best practices in chargeback management
• 5 ways to increase subscriber acquisition and retention

Webinar presentations by Harlan Hutson and Trace Galloway

Positive Online Results in a Covid Positive World (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Advidi

2020 has changed the online industry forever. A global pandemic tested our systems and policies, processes and procedures like never before. While more consumers are moving their shopping online allowing for higher revenues for merchants, greater volumes also mean greater risk if not managed carefully. So, what have we learned that will prepare us for 2021?

After reviewing industry data over the last six months our panel of experts will present an outline of what can be gained if we pay attention to new trends, who is thriving and why, and increasing threats from fraudsters and poor customer behavior.

• What we learned from a global pandemic; preparing your business for all scenarios
• Traffic trends and navigating a regulated industry
• Verticals that are thriving i.e., Sweeps/Nutra/Dating
• The ever-increasing issue of chargebacks
• The importance of pre-checks; don’t let your success be your downfall
• Collaborative partnerships 

Webinar presentations by Melissa Fitzsimmons and Mark Nolte

Evolution: Effective Product Development in Payments (Fintalk)

Fintalk – Audio from an earlier webinar with experts from Chargebacks911 and Fi911

The world of financial tech is changing, and the payments industry is evolving to meet new demands and new challenges. The emergence and acceptance of unique payment options and methodologies has resulted in a race to develop new products that take advantage of this shifting landscape. We take a look at how product developers must step carefully in a fluctuating industry, and look at how development in payments can be done effectively and profitably. 

• The importance of external & internal development partners 
• Understanding the evolving world of payment types & methodology 
• The increasing value of data enrichment in the payment landscape
• Critical thinking to drive product strategy and innovation

Webinar presentations by Steve Warner and Brad Dillahunty

Picking Out the Bad Apples: Cutting New Account Fraud at its Core (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Jumio

Over half of businesses surveyed reported higher losses associated with account opening and account takeover than any other type of fraud. SCA and other heightened security requirements may help, but implementation can create greater challenges for banks and businesses. Is there a way to identify—and pluck—these “bad apples” before they can do serious damage?

• Overview of new account fraud, and why the risk is so great
• How fraudsters play the system, and how to lower chargeback risk
• Lowering by verifying the customer at account creation
• Ensuring SCA, AML, and KYC compliance through upfront authentication

Webinar presentations by Craig McClure and Johnson Ha

Post-Sale Priorities: Zen and the Art of Order Fulfillment (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk

eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.

• The impact of the COVID-19 crisis on eCommerce, especially fulfillment
• How “best practices” for Refund and Return Policies can prevent chargebacks
• Leveraging customer service and support from 3PL partners for merchants
• How in package touches and inserts can help enhance the customer experience
• Merchant missteps in the fulfillment process that could trigger chargebacks

Webinar presentations by Jarrod Wright and Kathryn Andrews

Talent Search: Building the Best Team for the Future of Fintech (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Greenings
 
Unpredictable change has been a dominant theme in the workplace over the last two years. Against the backdrop of rapid transformation in the payments space, the stakes have never been higher in the fight to attract top talent. How can organizations keep pace with change while ensuring they have the team they need to stay agile and adaptable? What does tomorrow’s payment professional bring to the table?
 
In the latest episode of FINTALK, a series of live podcasts featuring conversations with the industry trailblazers and trendsetters, Steve Warner (VP of Business Development, Fi911) sat down with Andrew Greening (Managing Partner - Board & Non-Executive Director Practice, Greenings). Over the course of their fascinating conversation, the two traded opinions and insights regarding the latest trends in hiring and retaining top talent in the payments space.
 
What was the ultimate impact of Covid-19 on culture, acquisition, and what candidates expect from employers? How are short-term cost savings strangling growth and hindering talent retention? What unique challenges present themselves in markets on either side of the Atlantic? Steve and Andrew answered all these questions and more!

Webinar presentations by Steve Warner and Andrew Greening