ChargeForward With Chargebacks911

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory

Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions?

We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue.

What you’ll learn when you listen to this Podcast:

• How tokenization works, and why it matters for payments
• Why tokenized payments are safer… but not dispute-proof
• Network tokens vs. universal tokens: how do they differ?

Webinar presentations by Justin Clements and Colin Luce

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca

Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account.

We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership. 

• Why your processor worries about chargebacks
• When chargebacks pose the greatest threat
• Calculating chargeback ratios and understanding thresholds
• What to say to your processor (and how to say it)
• How proactive prevention can remedy the issue

Webinar presentations by Justin Clements and David Goodale

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk.

• How tokens safeguard you and your customers
• Ensuring that the customer is actually the cardholder
• Delivering fraud prevention and a frictionless checkout
• Preparing for the new PCI-DSS 4.0 security standard
• How authentication can lead to reduced chargebacks

Webinar presentations by Justin Clements and Kimberly Miller

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 

Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.

• How well cardholders really understand chargebacks
• Why subscription billing models may increase disputes
• Which industries seem most susceptible to chargebacks
• How consumers feel banks handle disputes
• Samples of responses to specific chargeback situations

Webinar presentations by Justin Clements and Harlan Hutson

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and AirlinePros

For airlines seeking to venture into new markets, it’s crucial to grasp the full spectrum of possibilities and hurdles. While new markets can augment your earnings, they also introduce new uncertainties, including currency exchanges and chargebacks. Listen as we delve into strategies for growing your earnings while minimizing the inherent risks associated with credit card acceptance chargebacks.

• Balancing the rewards and risks of credit card acceptance
• Harnessing the Power of Introductory Offers: Boosting Sales While Managing Risk
• The Art of Chargeback Rebuttals: Timing and Precision are Key
• Competent Chargeback Management on a Limited Budget
• Navigating Time Zones, Holidays, and Dispute Resolution

Webinar presentations by Harlan Hutson and Shreyas Nanavati

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

As fraudsters get bolder and consumers get more savvy, merchants need more sophisticated tools for preventing, managing, and recovering revenue from illegitimate chargebacks. In this webinar we explored the substantial benefits of a true end-to-end chargeback technology platform in preventing transaction fraud, increasing recovery revenue, and determining the best action steps for effective chargeback management. 

• How merchants leverage our dispute response services
• When and why merchants use dispute prevention tools
• Identifying and resolving internal fraud triggers
• Minimizing loss from post-transaction fraud
• Repairing and enhancing industry relationships
• How we achieve accurate dispute reconciliation and why it is important
• Calculating a true win rate

Webinar presentations by David Pirtle and Ben Scrancher

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge

There’s no lack of data when it comes to payments; we’re practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management.

• The importance of data-driven decisioning
• Pinpointing the most useful types of chargeback data
• Internal/external dispute management actions
• Maximizing prevention & mitigation efforts
• Strategies for optimal recovery

Webinar presentations by Justin Clements and Dan Carter

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Are friendly fraud and chargeback abuse really issues? Are solution attempts by banks and card networks having any effect? See what over 300 merchants are saying about chargebacks and the impact fraud is having across all verticals.

In this webinar, we explore the current state of chargebacks and post-transaction fraud. We also offer insight from the recently published 2023 Chargeback Field Report. 

• The true costs merchants pay for illegitimate chargebacks
• How new payment options are impacting fraud risks
• Why merchants seem ambivalent about combating chargebacks
• Ways merchants can safeguard their business and their customers
• Preemptive and proactive fraud prevention tips for 2023

Webinar presentations by Jarrod Wright and Justin Clements

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

The latest edition of Visa’s core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements.

• Why was Compelling Evidence 3.0 a necessary change?
• What are the Compelling Evidence 3.0 qualification criteria?
• How CE 3.0 works with Order Insight to resolve disputes
• How you can prepare your systems and CRM for the change?

Webinar presentations by David Pirtle, Jonathan Broomfield and Craig McClure

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline

Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options.

• What alternative payment methods exist, and which work best?
• Do payment options lead to conversion… or churn?
• Will more options mean confusing clutter on checkout pages?
• Do all alternative payments companies work the same?

Webinar presentations by Justin Clements and Colin Driscoll