ChargeForward With Chargebacks911

The Home Cart Advantage: How Localization Impacts the Payment Experience (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone

The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location.

• Cost vs. benefits of localization in an expanded market
• The ins and outs of dynamic currency conversion
• Tips for optimizing the purchase funnel at a country level
• How to limit customer “surprises” … and chargebacks
• Regulations to keep in mind when entering a new market

Webinar presentations by Jarrod Wright and Stefan Cenusa

The Key to Profitable Payments: Optimize Your Chargeback Management With 5 Best Practices for Payments (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway.

The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue.

• Why digital wallets are a great defense against chargebacks.
• How the right approach to data collection can lower your payment costs.
• Why yearly subscriptions are a great value…until they’re not.
• Why your return process should be as easy as your payment process.
• What to do if you get fired by your payment solution provider.

Webinar presentations by Jarrod Wright and Kimberly Miller

Building Better Unboxing: Thinking Outside the Subscription Box (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Shipmonk

Fulfillment and delivery are not only essential parts of building your brand, they’re also an excellent opportunity to promote your brand. With a little creativity, you can leverage the unboxing process to “wow” your customers and reduce churn. Best of all, the right strategy at this stage can help lower your risk of chargebacks.

• Creative ways to prioritize branding through the unboxing experience
• How custom packaging can help lower post-transaction fraud
• Strategic tips for delivering the same products in different ways
• The importance of engaging customers at every touch point
• Why subscription billing presents unique chargeback risks

Webinar presentations by Jarrod Wright and Bea Tanese

Mastercard and Acquirer Collaboration: Understanding Upcoming Changes to the Dispute Lifecycle (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911, Microsoft and Mastercard.

Can collaboration assist in driving down chargebacks? What role can acquirers play in expanding the chargeback lifecycle? What benefits can we expect by expanding the dispute collaboration model to include Acquirers? Hear from experts from Microsoft, Mastercard, and Cb911/Fi911 as they discuss Mastercard’s upcoming changes to their dispute lifecycle. We answer questions and concerns regarding regional trends, regulatory impacts, fraud metrics, chargeback and representment growth, resolution rates for early resolution, and more.

• Overview of the upcoming changes (effective July 2022)
• Scope of the initiative (Global vs. Regional)
• Trends from early implementation with existing solutions
• Adoption Rate and success factors of issuer & merchant collaboration
• Fraud vs. non-fraud, card-present vs. non-card-present
• Regional differences that may impact adoption rates

Webinar presentations by Monica Eaton-Cardone, Sondra Feinberg and Doug Whiteside

The Monstrous Cost of Fraud: Uncovering the Fraud Costs That Lurk Just Below the Surface (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Vesta

As eCommerce fraud continues to surge, many online merchants have tightened their security rules in an effort to thwart fraudsters and prevent more chargebacks. Unfortunately, these efforts often backfire. False declines have become a costlier problem than fraud itself.

• The reason fraud prevention tactics have led to a surge in false declines
• Why stricter filters are useless against post-transactional fraud
• Why chargebacks cost more than most merchants think
• Hints for stopping fraud without declining legitimate transactions

Webinar presentations by Jarrod Wright and Matt Haroldson

Facing the Future: What we learned from the 2021 Chargeback Field Report (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

The COVID-19 crisis forever changed the retail landscape. In some instances, eCommerce saw a decade’s growth in just 90 days. Is it enough to offset the rise in chargebacks? See what over 400 merchants are saying about chargebacks and the impact of a global pandemic.

• The positive and negative impacts of COVID-19
• How consumer behaviors shifted as a result of the pandemic
• Rising fraud threats: why and how merchants are fighting back
• Ways merchants can protect their business and their customers
• Proactively dealing with the surging threat of friendly fraud

Webinar presentations by Jarrod Wright and David Pirtle

Chargeback Prevention Jargon: Translating CDRN, RDR, Order Insight & More Into Plain English (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

In this Q & A-based webinar, we look at some of the terms commonly used to talk about chargeback prevention. We explain what these acronyms mean, and how to know if these tools are right for your business.

• Prevention options: Learn what chargeback prevention tools are available?
• Tool types: Understand how the different solutions help avoid chargebacks.
• Cost analysis: Learn to accurately estimate the value of prevention.
• Changing language: How the tools and language have evolved over time.

Webinar presentations by Jarrod Wright and David Pirtle

The New Frontier of Fraud: How the Pandemic Changed the Face of Fraud (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and BlueSnap

Online fraud is an ever-evolving landscape. With the massive shift to online shopping, new types of fraud are emerging, criminals are getting more savvy, and a surge of chargebacks is on the horizon. It’s critical that merchants stay current on these evolving fraud threats, and do what they can now to prepare for the future.

• How customer behavior has led to a rise in friendly fraud
• What every merchant should know about upcoming fraud challenges
• Improving chargeback win rates through machine learning
• Best practices for risk mitigation and retaining customer trust

Webinar presentations by Jarrod Wright and Matthew Vega

How to Make Customers Love You: Fulfillment and Service Tips to Show You Were Meant for Each Other (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Simpl Fulfillment

Topics include:

• Fulfillment personalization: facts, tips, and techniques
• Matching the service to the product for brand consistency
• Improving—and lowering—packaging costs
• How a bad fulfillment experience encourages chargebacks
• Automating communication to create a better customer experience

Webinar presentations by Jarrod Wright and Damon Routzhan

Keeping Revenue Rolling: How Subscription Billing Can Extend Customer Lifetime Value (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Chargebee

The recurring billing business model is a win-win for merchants and their customers. Knowing how to leverage this business model to your advantage can mitigate liabilities, maximize your revenue stream, and extend customer lifetime value.

• Expanding your offerings with “access vs. ownership” options
• Best practices for avoiding recurring billing chargebacks
• Cultivating loyalty through convenience and cost savings
• Using personalized experiences to increase retention
• Factors that make recurring billing prone to chargebacks
• Scaling your business alongside your customers

Webinar presentations by Jarrod Wright and Mallory Walsh