ChargeForward With Chargebacks911

Harnessing Chargeback Data: Leveraging What You Learn from Customer Disputes (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge

There’s no lack of data when it comes to payments; we’re practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management.

• The importance of data-driven decisioning
• Pinpointing the most useful types of chargeback data
• Internal/external dispute management actions
• Maximizing prevention & mitigation efforts
• Strategies for optimal recovery

Webinar presentations by Justin Clements and Dan Carter

Merchants Speak Out: Lessons Learned from the 2023 Chargeback Field Report (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Are friendly fraud and chargeback abuse really issues? Are solution attempts by banks and card networks having any effect? See what over 300 merchants are saying about chargebacks and the impact fraud is having across all verticals.

In this webinar, we explore the current state of chargebacks and post-transaction fraud. We also offer insight from the recently published 2023 Chargeback Field Report. 

• The true costs merchants pay for illegitimate chargebacks
• How new payment options are impacting fraud risks
• Why merchants seem ambivalent about combating chargebacks
• Ways merchants can safeguard their business and their customers
• Preemptive and proactive fraud prevention tips for 2023

Webinar presentations by Jarrod Wright and Justin Clements

Compelling Evidence 3.0: Are You Ready for the Latest Visa Evidence Evolution? (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

The latest edition of Visa’s core rules introduced the Compelling Evidence 3.0 initiative. This new ruleset expands the range of documentation you can use to help undo an invalid customer dispute. But, what evidence will qualify? How will this work alongside Order Insight? In this webinar, we look at everything you need to know about this shift in Visa dispute requirements.

• Why was Compelling Evidence 3.0 a necessary change?
• What are the Compelling Evidence 3.0 qualification criteria?
• How CE 3.0 works with Order Insight to resolve disputes
• How you can prepare your systems and CRM for the change?

Webinar presentations by David Pirtle, Jonathan Broomfield and Craig McClure

Finding a Better Alternative: Integrating Alternative Payments While Lowering Friction At Checkout (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payline

Globally, credit card payments account for only ⅓ of online retail. So what other kinds of payments are consumers using? Will offering alternative payment options increase customer loyalty or just lead to checkout friction? In this webinar, we look at why merchants should consider alternatives to legacy payment options.

• What alternative payment methods exist, and which work best?
• Do payment options lead to conversion… or churn?
• Will more options mean confusing clutter on checkout pages?
• Do all alternative payments companies work the same?

Webinar presentations by Justin Clements and Colin Driscoll

Chargeback Accounting: Why It’s so Difficult - and Tips for Making it Easier (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Accountants working with e-commerce retailers need to understand the dangers of friendly fraud chargebacks: illegitimate credit card charges that are forcibly reversed by the cardholder’s bank. This large and growing threat can be crippling to businesses.

Chargeback accounting involves multiple moving parts. Dispute fees, refunds, and other related costs must be calculated and recorded, with some funds possibly being returned to the business weeks or months later.  

In this webinar, we explain the chargeback threat and look at factors that can make chargeback accounting a headache. We’ll also cover ways accountants can make working with chargebacks a little easier.  

• Determine why chargeback accounting practices must be dynamic
• Give examples of how strict chargeback time frames complicate accounting
• List tips for building your chargeback accounting strategies
• Identify experts’ “must-have” tools for effective chargeback accounting
• Recognize the importance of reporting, dispute analytics, and diagnostics

Webinar presentation by Jarrod Wright

The Changing State of Global Fraud: How Fraud Is Adapting to a Global Market (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FiveBy

Retail fraud and chargebacks have always been a threat, but the rise of eCommerce has compounded that danger on a global scale. Events from around the world can cause ripple effects that impact merchants on a local level. The war in the Ukraine, for example, has forced fraudsters in Russia and Ukraine to change their payout methods and go to greater lengths to disguise their geolocation. That increases the risk of fraud for merchants everywhere.

In this webinar, we talk about:

• The latest trends and patterns in global fraud
• How innovative cybercriminals are changing the face of fraud
• The impact of global events on the fraud landscape
• Steps merchants can take to prevent becoming victims

Webinar presentations by Jarrod Wright and John Solheim

Automating Chargeback Representment: The Pros and Cons of Using Automation to Fight Invalid Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

Automating the chargeback representment process can make it more efficient, but will it be as effective? Can artificial intelligence communicate the intricate details well enough to win a reversal? What sort of long-term impacts can automation have on downstream results, including ROI?

In this webinar, we talk about:

• The role of AI and machine learning in representment automation
• Short- and long-term impacts of automation
• Pros and cons of fully manual vs. fully automated processes
• Costs, fines, and hidden fees of automating representment
• Downstream effects of automation (including 2nd chargebacks)

Webinar presentations by Jarrod Wright and Harlan Hutson.

Lessons learned from the 2022 Chargeback Field Report (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Digital Commerce 360

Chargebacks are evolving, but is the situation getting better? What’s changed for merchants over the last few months? And what new threats they are seeing just over the horizon?

Based on the Chargeback Field Report 2022, we offer a realistic look at the current state of chargebacks. See what over 400 merchants are saying about the problems they’re dealing with now, and what they’re doing to protect their future revenue.

• Rising fraud threats: Where and how merchants are getting hit
• Ongoing shifts in consumer shopping behaviors
• How technology is changing fraud and fraud-fighting

Webinar presentations by Jarrod Wright, David Pirtle and Lauren Freedman

The Home Cart Advantage: How Localization Impacts the Payment Experience (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Verifone

The global economy is expanding. Selling internationally is rapidly becoming a necessity for online success. But is opening your online store to other countries really that simple? In this webinar, we talk about localization, and the benefits of tailoring each shopping experience to the customer’s location.

• Cost vs. benefits of localization in an expanded market
• The ins and outs of dynamic currency conversion
• Tips for optimizing the purchase funnel at a country level
• How to limit customer “surprises” … and chargebacks
• Regulations to keep in mind when entering a new market

Webinar presentations by Jarrod Wright and Stefan Cenusa

The Key to Profitable Payments: Optimize Your Chargeback Management With 5 Best Practices for Payments (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway.

The payments space is evolving. Technology is changing fast—why not make that change work in your favor? We’ll explore how the surge in online transactions exceeded expectations, as well as the opportunities and challenges of the new payments ecosystem. We’ll take you through how payments can be a powerful tool in preventing chargebacks and recovering more revenue.

• Why digital wallets are a great defense against chargebacks.
• How the right approach to data collection can lower your payment costs.
• Why yearly subscriptions are a great value…until they’re not.
• Why your return process should be as easy as your payment process.
• What to do if you get fired by your payment solution provider.

Webinar presentations by Jarrod Wright and Kimberly Miller