Episodes

Tuesday Nov 24, 2020
Countering Account Takeover Fraud (Webinar Replay)
Tuesday Nov 24, 2020
Tuesday Nov 24, 2020
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & SpyCloud
Account Takeover (ATO) fraud is a serious issue with the potential to impact you, your employees, your customers, and your vendors. But how does ATO happen? How are fraudsters able to gain access to personal data ... then use that data to attack your business? And are there any ways merchants can protect their revenue from this rapidly growing threat?
For this live Q & A-based webinar, we’re solicitating your questions and concerns regarding account takeover fraud and how it can impact your business.
Presentations by Jarrod Wright and Pattie Dillon

Tuesday Nov 17, 2020
Bitcoin vs Chargebacks (Webinar Replay)
Tuesday Nov 17, 2020
Tuesday Nov 17, 2020
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & OpenNode
Online merchants collectively lose billions of dollars annually to chargebacks and friendly fraud. While Bitcoin and other cryptocurrencies have the potential to stop those chargebacks, merchants have been slow to embrace the technology. Join us for this free webinar, where we’ll explore what Bitcoin really is...and how you can use it to foil chargeback fraud for good.
Presentations by Jarrod Wright

Tuesday Nov 10, 2020
Chargeback Alerts and VMPI: Two-tiered Protection (Webinar Replay)
Tuesday Nov 10, 2020
Tuesday Nov 10, 2020
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & The Chargeback Company.
Chargeback alerts are a proven way to decrease the chargebacks filed against a merchant. Now, card networks are offering new tools like the Visa Merchant Purchase Inquiry (VMPI) to provide even greater protection from unwarranted disputes. Join industry experts for this free webinar exploring these powerful tools and showing how to make them work for you. Presentations by Jarrod Wright

Tuesday Nov 03, 2020
Metrics that Matter for SaaS Success (Webinar Replay)
Tuesday Nov 03, 2020
Tuesday Nov 03, 2020
How can online businesses identify the right measures for tracking growth?
The subscription business model continues to evolve and mature, but the recurring nature of SaaS revenue can make measuring success challenging. Identifying and tracking metrics isn’t always as simple as following traditional business metrics like revenue, expense, profit, and cash. Join us for this free live webinar as we explore ways to identify the best metrics to measure SaaS and protect your recurring revenue model from unexpected dangers like chargebacks.
Presentations by Jarrod Wright

Tuesday Oct 13, 2020
Beware of these coronavirus scams (Interview)
Tuesday Oct 13, 2020
Tuesday Oct 13, 2020
This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Kendall Kirkham on WTSP-TV’s Great Day Live.
Scammers will prey on anyone, anytime, and the pandemic has brought on new ways and reason for them to prey on innocent people. Monica Eaton-Cardone is the COO & co-founder of Chargebacks911. She joined GDL to warn viewers about a number of coronavirus related scams and schemes she has been seeing, and what we can do to make sure we don’t fall victim, too.

Tuesday Sep 29, 2020
Monicas Tips to Outsmart Holiday Hackers (Interview)
Tuesday Sep 29, 2020
Tuesday Sep 29, 2020
This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by The Hosts on WFLA.
During the four-minute segment, Monica talked about the risk sources consumers face this year. There are new and different threats surfacing every day, and consumers need to stay sharp to thwart them. “The first rule in defense is to make sure you’re discerning,” Monica explains. “Don’t take anything for granted, verify everything, especially from a financial institution. Anything that has access to cash or something that has value: second-guess, third-guess it. Call your bank and be sure it came from them.”
Of course, fraud prevention is hard to break-down into a simple “black-and-white” binary. There are no firm rules in place that denote a fraud attack. Similarly, there are no perfect techniques to ensure consumers won’t still be victimized.

Tuesday Sep 22, 2020
The New Face of Customer Verification (Webinar Replay)
Tuesday Sep 22, 2020
Tuesday Sep 22, 2020
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Jumio
Trust is a two-way street: in a CNP environment, your customers must believe their information is safe and secure with you. At the same time, merchants must be able to trust that that the customer is legitimate. Is there an accurate way to verify customers’ real-world identity, and how much transactional authority they possess?
Presentations by Jarrod Wright and Dean Nicolls.

Tuesday Sep 15, 2020
Will Amazon Become a Monopoly? (Interview)
Tuesday Sep 15, 2020
Tuesday Sep 15, 2020
This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Jane King on BoldTV.
Monica sat in with host David Grasso, along with Joshua Philipp (Sr. Investigative Reporter, Epoch Times) and Pierre Debbas (Managing Partner, Romer Debbas). The four had a brief, but spirited discussion regarding Amazon, and whether the company could become a monopoly in time.

Wednesday Sep 09, 2020
Chargeback Prevention Strategies You Arent Using... but Should Be (Webinar Replay)
Wednesday Sep 09, 2020
Wednesday Sep 09, 2020
Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & RevGuard.
Ben Scrancher and Jarrod Wright from Chargebacks911® are joined by RevGuard’s Walter Long for a lively discussion that covers hot-button issues and optimization tactics related to chargeback management.
You’ll learn insiders’ tricks for optimizing both your customer service and your chargeback management, as well as proprietary strategies to maximize operations and immediately improve your bottom line.
Topics include:
- Why most businesses struggle with chargeback prevention
- Diagnosing the primary sources of chargebacks
- Implementing underutilized chargeback prevention tactics
- How customer service strategies can reduce chargebacks
Presentations by Jarrod Wright and Walter Long

Tuesday Sep 01, 2020
Tedd Huff Show Gary Cardone (Interview)
Tuesday Sep 01, 2020
Tuesday Sep 01, 2020
This episode is from an earlier interview with Gary Cardone the CEO at Chargebacks911.
He was interviewed by Tedd Huff on The Tedd Huff Show.
In this episode, Gary Cardone shares his journey through the losses, and triumphs in business as well as his personal life. He teaches us that by looking at problems as a blank canvas and the importance of creativity was a key to his success.
Presentations by Gary Cardone and Tedd Huff.