ChargeForward With Chargebacks911

Metrics that Matter for SaaS Success (Webinar Replay)

How can online businesses identify the right measures for tracking growth?
The subscription business model continues to evolve and mature, but the recurring nature of SaaS revenue can make measuring success challenging. Identifying and tracking metrics isn’t always as simple as following traditional business metrics like revenue, expense, profit, and cash. Join us for this free live webinar as we explore ways to identify the best metrics to measure SaaS and protect your recurring revenue model from unexpected dangers like chargebacks.

Presentations by Jarrod Wright

Beware of these coronavirus scams (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Kendall Kirkham on WTSP-TV’s Great Day Live.

 Scammers will prey on anyone, anytime, and the pandemic has brought on new ways and reason for them to prey on innocent people. Monica Eaton-Cardone is the COO & co-founder of Chargebacks911. She joined GDL to warn viewers about a number of coronavirus related scams and schemes she has been seeing, and what we can do to make sure we don’t fall victim, too.

Monicas Tips to Outsmart Holiday Hackers (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by The Hosts on WFLA.

During the four-minute segment, Monica talked about the risk sources consumers face this year. There are new and different threats surfacing every day, and consumers need to stay sharp to thwart them. “The first rule in defense is to make sure you’re discerning,” Monica explains. “Don’t take anything for granted, verify everything, especially from a financial institution. Anything that has access to cash or something that has value: second-guess, third-guess it. Call your bank and be sure it came from them.”

Of course, fraud prevention is hard to break-down into a simple “black-and-white” binary. There are no firm rules in place that denote a fraud attack. Similarly, there are no perfect techniques to ensure consumers won’t still be victimized.

The New Face of Customer Verification (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Jumio

Trust is a two-way street: in a CNP environment, your customers must believe their information is safe and secure with you. At the same time, merchants must be able to trust that that the customer is legitimate. Is there an accurate way to verify customers’ real-world identity, and how much transactional authority they possess?

Presentations by Jarrod Wright and Dean Nicolls.

Will Amazon Become a Monopoly? (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911. She was interviewed by Jane King on BoldTV.

Monica sat in with host David Grasso, along with Joshua Philipp (Sr. Investigative Reporter, Epoch Times) and Pierre Debbas (Managing Partner, Romer Debbas). The four had a brief, but spirited discussion regarding Amazon, and whether the company could become a monopoly in time.

Chargeback Prevention Strategies You Arent Using... but Should Be (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & RevGuard.

Ben Scrancher and Jarrod Wright from Chargebacks911® are joined by RevGuard’s Walter Long for a lively discussion that covers hot-button issues and optimization tactics related to chargeback management.

You’ll learn insiders’ tricks for optimizing both your customer service and your chargeback management, as well as proprietary strategies to maximize operations and immediately improve your bottom line.

Topics include:

• Why most businesses struggle with chargeback prevention
• Diagnosing the primary sources of chargebacks
• Implementing underutilized chargeback prevention tactics
• How customer service strategies can reduce chargebacks

 

Presentations by Jarrod Wright and Walter Long

Tedd Huff Show Gary Cardone (Interview)

This episode is from an earlier interview with Gary Cardone the CEO at Chargebacks911.

He was interviewed by Tedd Huff on The Tedd Huff Show.

In this episode, Gary Cardone shares his journey through the losses, and triumphs in business as well as his personal life. He teaches us that by looking at problems as a blank canvas and the importance of creativity was a key to his success.

Presentations by Gary Cardone and Tedd Huff.

The Chargeback Field Report (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay

New regulations and initiatives have brought significant changes to the chargeback process and payments in general. To measure the impact of these changes, we polled a representative cross-section of online, multi-channel, and mobile commerce merchants. The Chargeback Field Report provides their perspective on the current state of chargeback management in the card-not-present space. This free webinar will examine the results from our study to see what merchants and processors are experiencing in the current chargeback situation.

Presentations by Jarrod Wright and Shaun Bowen

The Innovation Of Fraud (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

She was interviewed by Ryan McEndarfer on the PaymentsJournal Podcast.

On this episode, Monica talks about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:

• How fraud costs as a percentage of revenue has changed over the years
• What challenges in-house fraud teams face
• What advantages loss prevention firms bring to the table
• How fraud solutions impact customer satisfaction
• What percentage of chargebacks are links to preventable merchant error
• What kind of ROI can merchants expect from a third party loss prevention solution

Beyond Mastercard Dispute Resolution (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

 

Like Visa Claims Resolution, the Mastercard Dispute Resolution Initiative (MDRI) promises to make the chargeback dispute process faster, easier, and more accurate. And Mastercard has even more changes in the pipeline. Join industry thought-leaders and learn how Mastercard’s updates to their chargeback process will affect your business.

 

Presentations by Craig McClure and Jonathan Broomfield