ChargeForward With Chargebacks911

The State of Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Kount

The State of Chargebacks survey was launched to assess industry findings of fraud and chargeback management in the card-not-present space. Focusing on several critical metrics and KPIs, the more than one thousand respondents represent organizations of all sizes and across many industries. The survey results uncover their experience, insights, and performance related to managing fraud and chargebacks for online and mobile commerce.

In this webinar recording you'll learn:

 • The use of third-party fraud and chargeback solutions
 • Chargeback rates and sources of chargebacks
 • The size of fraud prevention teams
 • Disputing chargebacks and win rates

Presentations by Nate Foss and Don Bush

Your Guide to the Chargeback Life Cycle (Blogs on Taps)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

The chargeback life cycle might seem like a simple sequence at first…but dig a little deeper and you find how complicated the process can be. Even with a step-by-step guide, the chargeback life cycle can take a lot of unexpected twists and turns before a dispute is finally settled.

Original Article read by Justine Love

Offensive & Defensive Tactics for Fraud (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Sucuri

Exploring the Role of PCI Compliance in Cybersecurity and Fraud Protection.

Keeping customer data out of the hands of fraudsters isn't an easy task, but it's not always as complicated as you might think. Join us as we explore solutions, best practices, and innovative advances in cybersecurity. We'll also share some insider secrets for finding vendors who are as protective of your data as you are.

Presentations by Jarrod Wright and Alycia Mitchell

Reason Code 10.1 Counterfeit Fraud (Blogs on Tape)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Visa Chargeback Reason Code 10.1 describes credit card chargebacks from transactions made with counterfeit EMV chip cards. This most often occurs when fraudsters swipe a card instead of using the chip for a purchase. Merchants are responsible for the transaction if no preventative measures were in place at the time. These chargebacks are difficult to overturn, but with proper documentation, merchants have a chance of getting them reversed.

 

Original Article read by Georg Turner

That’s a Wrap Year in Review (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

2018 promises to transform how we handle consumer data…but what does that mean for chargebacks? Join Finish Line's Dajana Gajic, Chargebacks911 COO Monica Eaton-Cardone, and CNP Editor-in-Chief D.J. Murphy as they explore the impact of the digital revolution already underway.

 

Verified by Visa - How Much Protection Does it Offer (Blogs on Tape)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Verified by Visa is an opt-in program, and while helpful, it is also limited. Merchants can’t afford to rely on it as their sole method of fraud mitigation. So, how much protection does it really offer?

Original Article read by Justine Love

Fighting Fraud Before and After the Transaction (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Ravelin

Chargeback management and risk mitigation is a specialized area with a unique set of challenges. With the rapid rise of identity theft and friendly fraud, developing a strategic chargeback management plan has become a necessity for merchants of all types of businesses, in every industry.

In this webinar we will explore the two sides to effective chargeback management and fraud mitigation

Presentations by Jarrod Wright and Charlie Walker

Winning a Chargeback Dispute (Blogs on Tape)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Winning disputes takes more than circumstantial evidence and a surface knowledge of reason codes. While there's no secret code or magic bullet, winning a chargeback dispute requires time, effort, and painstaking attention to detail on the part of the merchant.

Original Article read by Georg Turner

Understanding Visa Claims Resolution (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Understand the changes and implications of visa’s new chargeback process: Visa Claims Resolution (VCR)

Webinar presentations by Harlan Hutson and Craig McClure

A Merchant‘s Chargebacks Rights (Blogs on Tape)

Blogs on Tape - Popular articles from our blog presented in a format for audio learners and busy professionals.

Since chargebacks are a consumer protection mechanism, it's difficult to image merchants have chargeback rights too. Are your rights being violated?

Original Article read by Justine Love Towne