Post-Sale Priorities: Zen and the Art of Order Fulfillment (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk

eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.

• The impact of the COVID-19 crisis on eCommerce, especially fulfillment
• How “best practices” for Refund and Return Policies can prevent chargebacks
• Leveraging customer service and support from 3PL partners for merchants
• How in package touches and inserts can help enhance the customer experience
• Merchant missteps in the fulfillment process that could trigger chargebacks

Webinar presentations by Jarrod Wright and Kathryn Andrews