The Innovation Of Fraud (Interview)

This episode is from an earlier interview with Monica Eaton-Cardone the COO at Chargebacks911.

She was interviewed by Ryan McEndarfer on the PaymentsJournal Podcast.

On this episode, Monica talks about the innovation of fraud and what merchants can do about it. In our conversation we cover topics such as:

• How fraud costs as a percentage of revenue has changed over the years
• What challenges in-house fraud teams face
• What advantages loss prevention firms bring to the table
• How fraud solutions impact customer satisfaction
• What percentage of chargebacks are links to preventable merchant error
• What kind of ROI can merchants expect from a third party loss prevention solution