ChargeForward With Chargebacks911

Picking Out the Bad Apples: Cutting New Account Fraud at its Core (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Jumio

Over half of businesses surveyed reported higher losses associated with account opening and account takeover than any other type of fraud. SCA and other heightened security requirements may help, but implementation can create greater challenges for banks and businesses. Is there a way to identify—and pluck—these “bad apples” before they can do serious damage?

• Overview of new account fraud, and why the risk is so great
• How fraudsters play the system, and how to lower chargeback risk
• Lowering by verifying the customer at account creation
• Ensuring SCA, AML, and KYC compliance through upfront authentication

Webinar presentations by Craig McClure and Johnson Ha

Post-Sale Priorities: Zen and the Art of Order Fulfillment (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and ShipMonk

eCommerce is seeing a meteoric rise in demands amid the ongoing COVID-19 pandemic, as more consumers are turning to online purchases. As important as it is to make the sale, fulfillment, delivery, and follow-up are equally essential parts of building your brand. This can exponentially complicate order fulfillment logistics.

• The impact of the COVID-19 crisis on eCommerce, especially fulfillment
• How “best practices” for Refund and Return Policies can prevent chargebacks
• Leveraging customer service and support from 3PL partners for merchants
• How in package touches and inserts can help enhance the customer experience
• Merchant missteps in the fulfillment process that could trigger chargebacks

Webinar presentations by Jarrod Wright and Kathryn Andrews

Talent Search: Building the Best Team for the Future of Fintech (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Greenings
 
Unpredictable change has been a dominant theme in the workplace over the last two years. Against the backdrop of rapid transformation in the payments space, the stakes have never been higher in the fight to attract top talent. How can organizations keep pace with change while ensuring they have the team they need to stay agile and adaptable? What does tomorrow’s payment professional bring to the table?
 
In the latest episode of FINTALK, a series of live podcasts featuring conversations with the industry trailblazers and trendsetters, Steve Warner (VP of Business Development, Fi911) sat down with Andrew Greening (Managing Partner - Board & Non-Executive Director Practice, Greenings). Over the course of their fascinating conversation, the two traded opinions and insights regarding the latest trends in hiring and retaining top talent in the payments space.
 
What was the ultimate impact of Covid-19 on culture, acquisition, and what candidates expect from employers? How are short-term cost savings strangling growth and hindering talent retention? What unique challenges present themselves in markets on either side of the Atlantic? Steve and Andrew answered all these questions and more!

Webinar presentations by Steve Warner and Andrew Greening

Launching Alternative Payments (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Soar Payments

In the eCommerce world, offering consumers payment options beyond payment cards can deliver substantial benefits, including lower processing costs and a decreased risk of chargebacks. For high-risk accounts, alternative payments can also offer fewer restrictions, along with a higher likelihood of approval.

• Overview of the most common alternative payment methods: eCheck, ACH, Bitcoin, and more
• How alternate payments can be a lifeline for high risk merchants - especially those having chargeback/merchant account trouble.
• The challenges of opening a new merchant account after one has been terminated
• Using alternative payments to lower chargebacks ... even if you’re in a high risk space

Webinar presentations by Jarrod Wright and Scott Hawksworth

Chargeback University 2020 Highlights (Webinar Replay)

Webinar Replay – Chargebacks911 has compiled the best information shared over three days into a single, easy to digest recording. We had experts from Microsoft, Paysafe, and Payometry join our team in presenting the most comprehensive chargeback education to date. Here are the highlights from three different sessions!

• Overcoming chargeback challenges of recurring billing
• Fallout from the Covid-19 pandemic recovery and growth
• Fraud prevention that leads to chargeback prevention

Brought to you by Chargebacks911, the world’s foremost experts in chargeback management, Chargeback University was designed exclusively for merchants. Delivering the most comprehensive chargeback management information available today, along with industry tips you won’t find anywhere else. If you have any questions about the information included in these webinars, please let us know. 

How to Overcome the Effects of COVID-19 on Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Worldpay. With the ongoing COVID-19 situation, merchants are finding themselves deluged by order cancellations, refunds, inconsistent delivery, and worst of all − chargebacks. What can business leaders do to protect their customers, their brands, and their businesses?

Presentations by Jarrod Wright

2020 Holiday Webinar (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

The ongoing COVID-19 pandemic will have a major impact on holiday sales this year. This webinar goes over our holiday guide. Offering tips for before, during, and after the holidays. Proactively minimizing financial risks and impacts of COVID-19, why friendly fraud is surging, and how to protect your revenue. Pros & cons of virtual gift cards and prepping for post-season chargebacks.

Presentations by Jarrod Wright

50 Tips for Preventing Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911.

An overview of our detailed guide entitled “50 Insider Tips for Preventing Chargebacks”. Explaining why chargebacks are an increasing threat to your bottom line. It also delivers over 50 insider tips and actionable steps for effective chargeback prevention, both immediately and in the long-term.

Presentations by Jarrod Wright

Securing digital payments with technology (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & 2Checkout

Unless the payment technologies, fraud vendors, processors, and merchants work together in the same environment, merchants will still lose out on optimizing their revenue no matter what the payment technology is.

Unfortunately, fraud vendors tend to cause false positives in an effort to curb fraud and friendly fraud, and processors sometimes aren't very helpful in the understanding of merchant operations; this may lead to friendly fraud eating at profits. Until we balance the ecosystem, merchants will continue to bear the brunt of revenue losses.

Presentations by Jarrod Wright

Three Steps to Stop Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 & Kount

Chargebacks are always expensive, but they pose a greater risk to businesses right now—as eCommerce volumes reach unprecedented heights. When they hit, chargebacks can quickly lower profits, increase operational expenses and, in some cases, force businesses into excessive dispute monitoring programs. However, effective chargeback protection strategies can prevent unexpected and harmful business impacts. Learn the necessary steps to stop chargebacks and recover lost revenue.

Presentations by Jarrod Wright.