ChargeForward With Chargebacks911

Disputes in 2024: The Big Picture - New Insights from the 2024 Chargeback Field Report

Webinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company

As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report, this webinar reflects the input of hundreds of real merchants in a wide range of verticals.

We discuss what merchants of all sizes are saying about the transaction issues they’re dealing with now, and what new threats are emerging within payments.

What you’ll learn when you listen to this Podcast:

• The rising costs of fraud and fraud fighting
• Ongoing shifts in consumer shopping behaviors
• Are new alternative payment methods impacting fraud?
• How AI is changing prevention strategies
• Proactively dealing with the surging threat of friendly fraud

Webinar presentations by Jarrod Wright, Zachary Matthews and Mark Beresford

Building & Protecting Holiday Sales: Tips for increasing seasonal eComm revenue

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful 

From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What’s different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits?

In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize revenue, and protect themselves from fraud and chargebacks.

What you’ll learn when you listen to this podcast:

• How digital wallets are increasing conversions
• Driving holiday sales from your site
• The role of the processor in fraud prevention
• Detecting and preventing friendly fraud
• Using subscriptions to optimize holiday sales revenue

Webinar presentations by Justin Clements and Kellen Rayner

Busting the Myths of Chargebacks: How the Right Strategies, Tools, & Data Can Shield You From Fraudulent Disputes

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves?

Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.”

What you’ll learn when you listen to this Podcast:

• Myths and misunderstandings of how chargebacks occur
• Why fraud filters should not be your only prevention tool
• Why reason codes seldom tell the whole story behind a claim
• How chargeback data impacts false declines & conversions
• Options for post-transaction customer dispute resolution

Webinar presentations by Justin Clements and David Pirtle

Emerging Payment Tech vs. Chargebacks: Can tokenization stop fraudulent disputes? (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory

Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions?

We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue.

What you’ll learn when you listen to this Podcast:

• How tokenization works, and why it matters for payments
• Why tokenized payments are safer… but not dispute-proof
• Network tokens vs. universal tokens: how do they differ?

Webinar presentations by Justin Clements and Colin Luce

Why Processors Panic Over Chargebacks: Working together to keep your merchant account open (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca

Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account.

We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership. 

• Why your processor worries about chargebacks
• When chargebacks pose the greatest threat
• Calculating chargeback ratios and understanding thresholds
• What to say to your processor (and how to say it)
• How proactive prevention can remedy the issue

Webinar presentations by Justin Clements and David Goodale

3 Steps to More Secure Transactions: Using Payment Data to Reduce Fraud & Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk.

• How tokens safeguard you and your customers
• Ensuring that the customer is actually the cardholder
• Delivering fraud prevention and a frictionless checkout
• Preparing for the new PCI-DSS 4.0 security standard
• How authentication can lead to reduced chargebacks

Webinar presentations by Justin Clements and Kimberly Miller

Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 

Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.

• How well cardholders really understand chargebacks
• Why subscription billing models may increase disputes
• Which industries seem most susceptible to chargebacks
• How consumers feel banks handle disputes
• Samples of responses to specific chargeback situations

Webinar presentations by Justin Clements and Harlan Hutson

Travel Suppliers’ Guide to Market Expansion: Generating Revenue through New Markets in Travel and Hospitality (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and AirlinePros

For airlines seeking to venture into new markets, it’s crucial to grasp the full spectrum of possibilities and hurdles. While new markets can augment your earnings, they also introduce new uncertainties, including currency exchanges and chargebacks. Listen as we delve into strategies for growing your earnings while minimizing the inherent risks associated with credit card acceptance chargebacks.

• Balancing the rewards and risks of credit card acceptance
• Harnessing the Power of Introductory Offers: Boosting Sales While Managing Risk
• The Art of Chargeback Rebuttals: Timing and Precision are Key
• Competent Chargeback Management on a Limited Budget
• Navigating Time Zones, Holidays, and Dispute Resolution

Webinar presentations by Harlan Hutson and Shreyas Nanavati

Chargebacks and Technology: How Chargebacks911 Is Revolutionizing Dispute Management for Merchants (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

As fraudsters get bolder and consumers get more savvy, merchants need more sophisticated tools for preventing, managing, and recovering revenue from illegitimate chargebacks. In this webinar we explored the substantial benefits of a true end-to-end chargeback technology platform in preventing transaction fraud, increasing recovery revenue, and determining the best action steps for effective chargeback management. 

• How merchants leverage our dispute response services
• When and why merchants use dispute prevention tools
• Identifying and resolving internal fraud triggers
• Minimizing loss from post-transaction fraud
• Repairing and enhancing industry relationships
• How we achieve accurate dispute reconciliation and why it is important
• Calculating a true win rate

Webinar presentations by David Pirtle and Ben Scrancher

Harnessing Chargeback Data: Leveraging What You Learn from Customer Disputes (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Redbridge

There’s no lack of data when it comes to payments; we’re practically drowning in data. Without a way to leverage it, however, all that information is essentially useless. Is there a way we can actually benefit from this information? We discuss ways of using data to identify fraud trends, close friendly fraud gaps, and determine the best action steps for effective chargeback management.

• The importance of data-driven decisioning
• Pinpointing the most useful types of chargeback data
• Internal/external dispute management actions
• Maximizing prevention & mitigation efforts
• Strategies for optimal recovery

Webinar presentations by Justin Clements and Dan Carter