ChargeForward With Chargebacks911

Payment Trends and Predictions for 2025 - What does the future hold for payments professionals?

Video Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

From the rise of biometrics to alternative payment options and AI-powered transactions, new developments in technology will have a major impact on the payments industry in 2025. What should merchants embrace? What should they look out for? And most importantly, how can they leverage new trends and technology into 12 months of profits?

In this episode we take a look at some of the payments trends industry professionals are seeing for the next year. We’ll also offer some expert tips for how to implement new technologies to optimize revenue and protect your business from fraud and chargebacks.

• What you’ll learn when you listen to this podcast:
• How “Click to Cancel” may disrupt subscription billing
• The pros and cons of AI in fraud prevention & detection
• Palm-based payments and other advances in biometrics
• How banks plan to compete with Apple Pay & Google Wallet
• Potential impacts of generative AI on fraud

Presentations by Justin Clements, Tennie Thurman and Zak Matthews

ChargeForward Conversations - The Future of Payments & Using Media to Build a Brand

Video Podcast Replay – Audio from a ChargeForward Conversations video podcast with experts from Chargebacks911 and Voalyre

Dive into The Future of Payments & Using Media to Build a Brand in this exciting debut of The ChargeForward Conversations Podcast. Jarrod Wright, Head of Marketing at Chargebacks911, chats with Tedd Huff, a FinTech veteran, founder of Voalyre, and host of FinTech Confidential. They discuss how businesses can harness the power of payments innovation and media to stand out in today’s competitive market.

In this episode you’ll discover:

• Key trends in payments: ACH, FedNow, RTP, cryptocurrency, and blockchain.
• How stablecoins are changing the landscape of financial transactions.
• Why video-first content strategies and podcasting are essential tools for brand growth.
• The importance of quality production and storytelling in connecting with audiences.

Whether you’re a FinTech professional, content marketer, or entrepreneur, this episode is your guide to leveraging payments innovation and media strategies for success. Stay tuned for insights, practical tips, and predictions for the future of finance and digital content creation.

Presentations by Jarrod Wright and Tedd Huff host of FinTech Confidential

How to Optimize Recurring Revenue: Protecting MIDs while Managing Chargebacks & Failed Payments

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and FlexPay

Failed payment recovery is crucial, but the amount of retries are limited: most card networks allow only 15 attempts over 30 days. For high-risk merchants with lower thresholds, multiple retries can lower risk scores and make recovery even harder. Is there a way to evaluate failed payments to know which ones can be recovered?

In this webinar we look at strategies for handling chargebacks and failed payments while maintaining the health of your MIDs.

What you’ll learn when you listen to this Podcast:

• Understanding ambiguous decline codes across issuers
• Identifying which payments warrant a retry
• Why recovery is important to the user experience
• Hard declines vs. soft declines: how does recovery differ?
• How chargeback prevention impacts recovery
• When — and when not — to involve customers in recovery

Webinar presentations by Justin Clements and Ray Watson

Disputes in 2024: The Big Picture - New Insights from the 2024 Chargeback Field Report

Webinar Replay - Audio from an earlier webinar with experts from Chargebacks911 and Edgar, Dunn & Company

As payments technology evolves, so do disputes and chargebacks. How does the “big picture” look in 2024? Chargebacks911 and Edgar, Dunn & Company invite you to take a realistic “frontline” view of the current state of disputes and fraud. Based on the 2024 Chargeback Field Report, this webinar reflects the input of hundreds of real merchants in a wide range of verticals.

We discuss what merchants of all sizes are saying about the transaction issues they’re dealing with now, and what new threats are emerging within payments.

What you’ll learn when you listen to this Podcast:

• The rising costs of fraud and fraud fighting
• Ongoing shifts in consumer shopping behaviors
• Are new alternative payment methods impacting fraud?
• How AI is changing prevention strategies
• Proactively dealing with the surging threat of friendly fraud

Webinar presentations by Jarrod Wright, Zachary Matthews and Mark Beresford

Building & Protecting Holiday Sales: Tips for increasing seasonal eComm revenue

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and bankful 

From major retailers all the way down to small online stores, merchants are gearing up for holiday season sales. What’s different this year for online retailers? What should they embrace, what should they look out for, and how can they leverage holiday sales into 12 months of profits?

In this podcast we explore how the right holiday preparations can help even high-risk merchants increase sales, optimize revenue, and protect themselves from fraud and chargebacks.

What you’ll learn when you listen to this podcast:

• How digital wallets are increasing conversions
• Driving holiday sales from your site
• The role of the processor in fraud prevention
• Detecting and preventing friendly fraud
• Using subscriptions to optimize holiday sales revenue

Webinar presentations by Justin Clements and Kellen Rayner

Busting the Myths of Chargebacks: How the Right Strategies, Tools, & Data Can Shield You From Fraudulent Disputes

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911

Chargebacks can be one of the most frustrating – and costly – aspects of running a retail business. What started as a consumer protection has become a weapon too often used against merchants. Is there anything merchants can do to protect themselves?

Listen as we look at how chargeback abuse became such a threat, ways it can be countered, and why merchants should never view it as “just a cost of doing business.”

What you’ll learn when you listen to this Podcast:

• Myths and misunderstandings of how chargebacks occur
• Why fraud filters should not be your only prevention tool
• Why reason codes seldom tell the whole story behind a claim
• How chargeback data impacts false declines & conversions
• Options for post-transaction customer dispute resolution

Webinar presentations by Justin Clements and David Pirtle

Emerging Payment Tech vs. Chargebacks: Can tokenization stop fraudulent disputes? (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Basis Theory

Many emerging payment methods are built around tokenization. Replacing sensitive card data with temporary identifiers makes tokenization a powerful, cost-effective way to offer transaction security. Is it powerful enough to finally KO chargebacks stemming from fraudulent transactions?

We look at how tokenization can help merchants offer more alternative payment methods while maintaining data security and increasing revenue.

What you’ll learn when you listen to this Podcast:

• How tokenization works, and why it matters for payments
• Why tokenized payments are safer… but not dispute-proof
• Network tokens vs. universal tokens: how do they differ?

Webinar presentations by Justin Clements and Colin Luce

Why Processors Panic Over Chargebacks: Working together to keep your merchant account open (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Merchant-Accounts.ca

Merchants have cause to worry about customer disputes. But did you know your payment processor is concerned about your chargebacks, as well? If you get too many claims, they could get fined. To avoid that risk, some processors may simply close your merchant account.

We look at why chargebacks matter to processors… and how merchants and PSPs can work together to maintain a healthy partnership. 

• Why your processor worries about chargebacks
• When chargebacks pose the greatest threat
• Calculating chargeback ratios and understanding thresholds
• What to say to your processor (and how to say it)
• How proactive prevention can remedy the issue

Webinar presentations by Justin Clements and David Goodale

3 Steps to More Secure Transactions: Using Payment Data to Reduce Fraud & Chargebacks (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Payway

Card-not-present transactions are a huge opportunity for fraudsters. When customers are victims of fraud, they lose trust in you. Luckily, there are ways to leverage payment data to prevent fraudulent transactions and retain the confidence of your customers. Join us on Thursday, March 14, 2024 as we look at how data security can be part of an overall strategy to lower costs and mitigate risk.

• How tokens safeguard you and your customers
• Ensuring that the customer is actually the cardholder
• Delivering fraud prevention and a frictionless checkout
• Preparing for the new PCI-DSS 4.0 security standard
• How authentication can lead to reduced chargebacks

Webinar presentations by Justin Clements and Kimberly Miller

Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 

Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.

• How well cardholders really understand chargebacks
• Why subscription billing models may increase disputes
• Which industries seem most susceptible to chargebacks
• How consumers feel banks handle disputes
• Samples of responses to specific chargeback situations

Webinar presentations by Justin Clements and Harlan Hutson